Terms & Conditions

1 About Casa

Casa is a multi-tenant business management and commerce platform. Businesses use it to manage products, inventory, orders, customers, staff, payments, wallets and subscriptions. Customers use it to discover businesses, place orders and pay. Casa provides the software. The businesses listed on Casa are independent of Casa and are responsible for what they sell.

2 Eligibility and Accounts

• You must be at least 18 years old and able to enter into a binding agreement to use the Services.
• You must give accurate information when you register and keep it up to date.
• You are responsible for keeping your login details, PIN and devices secure, and for everything done through your account. Tell us promptly if you think your account has been used without your permission.
• If you use Casa on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

3 Subscriptions and Fees

Some parts of the Services are paid. Businesses pay for Casa under the subscription plan they choose (for example period-based, weekly, lifetime or commission-based plans). Current plans and prices are shown on our Pricing page and in the app.

• You agree to pay the fees for the plan you select, on the schedule that plan sets.
• Access to paid features may be limited or switched off if a subscription is not paid.
• Subscription payments are non-refundable. See our Refund Policy.
• We may change our prices or plans. A change applies from your next payment and does not affect a period you have already paid for.

Amounts are in Ugandan Shillings (UGX) unless the Services show another currency.

4 Payments and Wallets

Casa lets you pay and get paid using wallets, mobile money, cards and other methods. Payments are processed by third-party payment providers and mobile money operators, and their terms also apply.

• You are responsible for making sure the payment details you give are correct, and that you are allowed to use the payment method.
• We may charge fees for payment processing, withdrawals or other services. The fee is shown to you before you confirm.
• We may delay, hold or refuse a payment or withdrawal where we reasonably suspect fraud, an error, a breach of these Terms, or where the law or a payment provider requires it.
• Casa does not hold wallet balances as a bank and does not pay interest on them.

5 Purchases From Businesses and Third Parties

When you buy something from a business through Casa, your contract for that product or service is with that business. Casa is an intermediary for the transaction and is not the seller. The business is responsible for the product or service, its description, price, quality, delivery and any warranty. If there is a problem with what you bought, raise it with the business first.

We may charge an intermediary fee for our role in a transaction. It is shown to you before you confirm.

6 Refunds

Refunds are covered by our Refund Policy. In summary, subscription payments to Casa are non-refundable; purchases from businesses and other third parties are subject to the refund policy of that business or third party; and Casa's intermediary fees are not refunded.

7 Acceptable Use

You agree not to:

• use the Services for anything unlawful, fraudulent, deceptive or harmful, including money laundering or financing of crime;
• sell or promote goods or services that are illegal or that you are not entitled to sell;
• access another person's account or data without permission, or interfere with the security or operation of the Services;
• copy, reverse engineer, resell or build a competing product from the Services, except as the law allows;
• upload malicious code or content that infringes someone else's rights or that is abusive or unlawful;
• use automated tools to scrape or overload the Services.

8 Your Content and Data

You keep ownership of the content and business data you put into the Services (such as products, customers and records). You give us a licence to host, process and display it as needed to run the Services for you. If you are a business, you are responsible for having the right to enter your customers' and staff's personal data into Casa and for handling it lawfully. How we handle personal data is described in our Privacy Policy.

9 Intellectual Property

The Services, including the software, design, logos and trademarks, belong to Casa or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose. They do not transfer any ownership to you.

10 Availability and Changes to the Services

We work to keep the Services available but do not promise they will always be uninterrupted or free of errors. We may add, change or remove features, and may carry out maintenance, which can cause short interruptions.

11 Suspension and Termination

You can stop using the Services at any time. We may suspend or end your access if you break these Terms, if you do not pay for a paid plan, if we are required to by law, or to protect Casa, other users or the Services. Ending your access does not entitle you to a refund of fees already paid, and sections that by their nature should continue (such as fees owed, disclaimers, limitation of liability and governing law) continue after termination.

12 Disclaimers

The Services are provided "as is" and "as available." To the extent the law allows, we do not give any warranty, express or implied, including about fitness for a particular purpose, accuracy or non-infringement. We do not control, and are not responsible for, the products, services, content or conduct of businesses and other third parties on Casa.

13 Limitation of Liability

To the extent the law allows, Casa will not be liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid to Casa in the three months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14 Governing Law

These Terms are governed by the laws of the Republic of Uganda. The courts of Uganda have jurisdiction over any dispute arising from them, unless the law of your country gives you the right to bring a claim elsewhere.

15 Changes to These Terms

We may update these Terms from time to time. We will update the date at the top of this page and, for material changes, tell you through the Services or by email. If you keep using the Services after a change takes effect, you accept the updated Terms.