Refund Policy

1 Subscription Payments

Payments for a Casa subscription (including period-based, weekly, lifetime and any other subscription plan we offer for our own software and services) are non-refundable. Once you have paid, you have paid. This applies whether you pay in full or in part, and whether or not you go on to use the Services for the whole period.

If you cancel or stop using the Services, you will not receive a refund or credit for any unused part of a period you have already paid for. You can cancel to stop future charges, and your access continues until the end of the period you paid for.

2 Purchases From Third-Party Providers

Casa is a platform. For many things you can buy or pay for through Casa, Casa is only an intermediary: the product or service is supplied by a business or other provider (the "first party"), not by Casa. Examples include orders placed with a business on Casa, bookings, appointments, event or experience tickets, and bill payments made to a business.

For these purchases, you are bound by the refund policy of the first party that supplied the product or service. Whether you are entitled to a refund, how much you receive, and how long it takes is decided by that first party, not by Casa. Casa does not guarantee, and is not responsible for, the quality, delivery or availability of what the first party provides.

Where a first party agrees to refund you and the refund is processed through Casa, we will pass the refund on to you. Refund timing then depends on the first party and on the payment provider (for example, your mobile money operator or card issuer).

3 Casa's Intermediary Fees

When Casa acts as an intermediary or third party, we may charge a fee for that role, for example a service, convenience, processing or commission fee. These fees are not refundable, even if the first party refunds you for the product or service itself.

This means a refund from a first party covers the price of what you bought. It does not include any intermediary fee that Casa charged on the transaction.

4 Payment Errors

If you believe you were charged by mistake because of a technical error, for example a duplicate charge for the same payment, or money was taken but the payment was not recorded, contact us as soon as possible using the details below. Include the payment reference, the amount, the date and the phone number or card used. We will investigate and, if the error was ours, correct it.

5 How to Ask a Third Party for a Refund

Contact the business or provider you bought from first, and follow their refund process. If you need a payment reference, transaction date or receipt from Casa to support your request, ask us and we will provide them.

6 Changes to This Policy

We may update this Refund Policy from time to time. The updated version applies from the date shown at the top of this page and does not change the terms of payments you made before that date.